For multi-row variable set, the title of the variable set is returned. 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details We want to test that our qualifier works. Thanks for checking into it I really appreciate you taking time to look at it. Ive confirmed that its not the business rule. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. I have to change my Section Name dynamically based on some conditions . Any fixes for that? That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. In Business rules can we do this? Ive created a changeFieldLabel function for this purpose. How do I get the current date in JavaScript? First, you should know that you can right-click any field and personalize the label for that field. Even the most proficient developers need reference material from time to time. I couldnt get it to work with a previous aspen patch so i had it removed awhile back but it looks ok now. You should be able to change the table label of a form (the first form section label) with a script like this. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! current.u_record_producer = cat_item.sys_id; Thanks James! Record producers provide an alternative way to create records through the service catalogue. Great example. It appears that sc_item_option_mtom only works for sc_req_item. I notice this works for variables that are not within containers. We have a global variable set for attachments with a real generic label Please attach any pertinent data. More customization options are available. . Populate as many categories as you would like in here. Has anyone managed to do this successfully, or do they know how to? Im not aware of a way. Typically, record producers are used to allow users to create incident or change request records. That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. What is ServiceNow Record Producer 2. Thanks in advance. Record . Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. Mark, any chance something like this could be done to a change the name of a list view column header? For several script types the RITM Glide Record is available as JS variable 'current'. It performs a similar operation to populate the short_description field. Description. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. How would you go about changing a catalog variable label on a catalog task? This allows the entire variable set to disappear on the form. What kind of script object are you coding here? Catalog item and Record producer are two fundamental of service catalog in servicenow. As such, youll need a field to store that value in. From the ServiceNow Wiki, here is some documentation to read before you start . In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. Thanks for sharing! Ive updated the instructions above. However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Open any record producer record, for example, Create Incident. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. A record producer asks the user a series of questions that can be used to generate many records at a time. Non-admins can still see all the empty variables. You can do that by going to sys_choice.LIST in the application picker. I created a string just to get it created but I assume it should be something else since only the sys_id will be displayed in that field otherwise (no reference). My record producer gathered information like how many sprints they wanted, what project the sprints would fall under, and when they wanted to start the sprints. Keep it up. access of field label? Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. below is the server code function Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. Anyone know how force a record producer to update an existing record instead of inserting a new one? Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. Good question. We are using Istanbul Patch 3 . Ive seen this done before. I am new to ServiceNow. Is this a case where I need to dotwalk from the variable set to get to the object? producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). The object reference is cat_item. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. The question that Ill address in this post is different than both of those scenarios though. You did such an amazing job. I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. Populate record producer data and redirect users. Variables to collect data for record producer fields. Well done. February 27, 2023 . I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Is there something that Im missing? Nice work! A limit involving the quotient of two sums. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. Anyone found a workaround for that? WARNING at line 13: Use the array literal notation []. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. Ive added that to step 1 to clarify. Use catalog item add multiple items to cart and generate request and multiple RITMs. Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. is just going to return the string value of whatever field you're asking for. Just wondering if anyone else has seen this? To get access to the Element (like with getLabel) you can use g_form.getControl (.) Use the Data panel to see the variables and variable data types for a flow. Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. You can store the reference field value in any field type, but I think a reference field is best. Thanks for your post on this!! I modified the push line to check for mandatory attribute but the reference doesnt hold up. I think it was just posted here. 1. If you walk through that reference, youll notice that sc_cat_item_option is empty. Ive posted an update to this article. Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. }. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Use catalog item add multiple items to cart and . For example, the Label is more user-friendly and should be used in text displayed to the user. i.e. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. All of these are extended from the base Catalog Item (sc_cat_item) table and used to request fulfillment from your . Because of the way this works, it will replace the link as well. } Check out the comment from Josh B. above. I've created a 'changeFieldLabel' function for this purpose. Like I have a Region dropdown list and on the basis of value in Region I wanted populate label in another field. Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; You cant do this using this script. We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. Build like you mean it!! Do you know of any gotchas with your script and view rules? How can i perform it . If youve got additional tables that dont extend task, just repeat the same step there as well. The purpose of the business rule is to overcome the issue this article is about. Its working fine in IE & Google Chrome,but not in Mozilla Firefox. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Therefore, an administrator or developers should be very much clear about to decide which is best suited according to business need. Why is it so? I dont think its been documented anywhere and I havent seen any other use for it other than this. Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . Adding a Redirect and Info Message to a Record Producer, //Create the html contents of the information message, //Get the values of record producer variables to populate the 'work_notes' and 'short_description' on generated record, "Please contact customer with new password via: ", //Populate Assignment Group (name must be unique), 'The IT department will contact you for further information if necessary.
', //Redirect the user to the 'ess' homepage, Comparing the Differences Between Two Strings, https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks!